Active Incident
FSM application slow responseDegraded Performance

Incident Status

Degraded Performance

Components

FSM Applications

Locations

EU / Ireland, CN / China, US / Virginia, DE / Germany



September 20, 2017 12:11PM CEST
September 20, 2017 10:11AM UTC
[Investigating] Dear customers in our FSM realtime applications you could expect longer response times. We are working on solution.

Directory Service




Operational

Cloud Services




Operational

FSM Applications




Degraded Performance

Locations

External Services

AWS EC2

AWS S3

Google Maps

Twilio

Scheduled Maintenance

Schedule

August 8, 2017 9:30AM - 11:30AM CEST
August 8, 2017 7:30AM - 9:30AM UTC

Components

FSM Applications

Locations

US / Virginia

Description

Dear customers we would like to inform you about planned update of our infrastructure. During this update FSM application Workforce Management will be unavailable for accounts located in USA.

Schedule

August 8, 2017 7:00PM - 9:00PM CEST
August 8, 2017 5:00PM - 7:00PM UTC

Components

FSM Applications

Locations

EU / Ireland, DE / Germany, CN / China

Description

Dear customers we would like to inform you about planned update of our infrastructure. During this update FSM application Workforce Management will be unavailable for accounts located in Europe(including Germany) and China.